Refund policy
At Vape Shop Vijayawada, we aim to provide a safe and reliable shopping experience by delivering 100% authentic vape products in Vijayawada with secure packaging and fast delivery. Please read our return and refund policy carefully before placing an order.
✅ Return Eligibility
Due to hygiene and safety standards, vape products cannot be returned once opened or used. However, returns or replacements are accepted only in the following situations:
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Wrong product delivered
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Damaged item received during delivery
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Manufacturing defect or Dead on Arrival (DOA)
Customers must report the issue within 24 hours of delivery with a clear unboxing video and product images as proof.
💰 Refund Process
After successful verification by our support team:
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Replacement or refund will be initiated within 5–7 working days.
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Refunds will be processed to the original payment method.
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Cash on Delivery (COD) orders will be refunded via UPI or bank transfer.
❌ Non-Returnable Conditions
Return or refund requests will not be accepted if:
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Product has been used or physically damaged after delivery
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Complaint raised without unboxing video proof
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Request submitted after 24 hours of delivery
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Flavor preference or change-of-mind requests
🚫 Order Cancellation
Orders can only be cancelled before shipment confirmation. Once the order is dispatched for delivery in Vijayawada, cancellation will not be possible.
📦 Quality & Authenticity Assurance
All products sold by Vape Shop Vijayawada are sourced from trusted suppliers to ensure customers receive genuine vape devices, disposable vapes, and accessories with proper safety checks before shipping.
📞 Contact for Returns & Refunds
For any return or refund assistance, contact us:
📞 9799358068
📧 vapesmokestore015@gmail.com
